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Customer Service Standards for Planning Services

Customer Service Standards

Our customer service standards set out in detail the level of service you can expect from the Planning Services Department at Swale Borough Council.

The Planning Service exists for the benefit of the whole community and seeks to achieve the right balance between:

We are responsible for the following:

We are committed to providing the best possible services for everyone who lives or works in the borough of Swale. We operate to a set of customer service principles which outline our aims.

Acting professionally we will

In addition:

In return please:

To enable effective two way communication we will

When we arrange to visit you we will

When you visit us we will

When you telephone us, during office hours we will

When you write or email us about general matters we will

More specifically, with regard to

Development Management we will

Notification - How long will council decisions take, we will

Enforcement Action we will

Spatial Planning we will

Listed Buildings and Conservation Areas we will

Land Charges we will

Compliments, comments and complaints

To find out more, contact us.

Our office hours (excluding Bank Holidays) at Swale House are:

Mon - Thu: 8:45am - 5pm

Fri: 8:45am - 4:30pm

See our How to comment, complain and feedback webpage

Customer satisfaction survey

View our customer satisfaction survey results from 2013.
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