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Electronic canvass

Monday 17 July

Electoral register updates online

Residents who provided their email address when registering to vote, or completing other electoral forms, will be receiving an email this week asking them to confirm their details are correct.

The email is being sent to householders to help the council keep the electoral register up-to-date by using a secure online system.

You will only be asked to provide the secure codes provided to the named recipient of the email. It does not ask for other sensitive information such as bank, passport, or driving licence details, and you should always be wary of sites asking for this information.

Those who haven't provided an email address, and those who don't reply to the email, will be contacted by post in the usual way later in the year.

How it works.

  1. You'll receive an email from us including a link to the Swale e-canvass secure service together with two security codes marked in bold in the email.
  2. Start the process by clicking the Swale e-canvass link where you will be prompted to read and confirm the terms and conditions.
  3. If you're happy to accept the terms and conditions, tick the box provided and select Start.
  4. You'll be prompted to enter the security codes from your email and your postcode.
  5. Once you’re authenticated you can amend your details online. You also have the option to receive a confirmation email at the end of the process for extra piece of mind.

How to ensure your connection is secure.

Always check the address bar of the website you're visiting to make sure that the information you're sharing is being sent securely. On a secure connection, the address bar should look like the picture below. This means that any information you send is encrypted.

Example of a secure connection Google Chrome browser 2017

What if I have any concerns?

If you're unsure about any part of the email or have any questions regarding the e-canvass website, you can contact us to check it's validity:

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