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Taxi licensing and fares

Taxi (Hackney Carriages) and private hire licensing

We are the Licensing Authority for all Hackney Carriage (taxi) and private hire operations within Swale Borough Council.

Hackney Carriage (taxi) vehicles, can stand on a taxi rank or be hailed from the street.

Private hire vehicles, must be booked prior to the journey. 

How to apply for a licence

You must:

What happens next

You will need to book an appointment and do the following:

Please note that we are unable to see you without an appointment and should you miss you allocated time you will need to make a further appointment. This enables us to keep to schedule so that all customers are seen in a timely manner.

The documents you will need to be aware of and answer questions on include:

Once the knowledge test is passed, you will be required to have a medical examination.

Vehicle inspection

Information and complaints

If you have reason to complain about a taxi/and or driver you can contact us

Any complaints will be fully investigated by a licensing officer. Where possible, the complainants name and address will not be disclosed to the taxi driver, however on occasions this may not be possible.

Taxi and private hire plates

information and application on how to apply for taxi and private hire plates.
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