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Your bin collections will remain the same this bank holiday Monday, 27 May. Our offices at Swale House, Sittingbourne, Alexander Centre, Faversham and Sheppey Gateway, Sheerness, will be closed.

Contact the Benefits Team

Benefits

Housing Benefit and Council Tax Support

We manage the Housing Benefit and Council Tax Support for people in Swale. We make these payments on behalf of the Department for Work and Pensions.

We work within the laws and guidelines set out for these Housing Benefit and Council Tax Support. These can sometimes be very complicated, so we have tried give a simple outline of the schemes. To find out more about the benefits that may be available to you please see the information below.

From Friday 21 September, you won't be able to make appointments for Housing Benefit and Council Tax support advice online. For more information, read our news article.

Have you had a change in circumstances?

Have you had a pay increase, or an increase in your private pension or any other income?

Can I claim?

Advice on applying for help with your rent and Council Tax from Universal Credit and Swale Borough Council

Universal Credit

Universal Credit (UC) was introduced in Swale by the Department for Work and Pensions (DWP) from March 2015. Swale will move to Universal Credit Full Service from 6 December 2017.

Extra benefits

Information on special additional benefits including 'Extended Payments' and 'Discretionary Housing Payments'.

Drop off documents

Read more about the options if you need to drop documents off to support a Housing Benefit or Council Tax support claim.

Understanding your entitlement letter

Read more about what to do if you've received your entitlement letter, following a claim for Housing Benefit, and you're not sure how it's been worked out.
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