We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.
Contact a Swale Borough Council service
Licensing
There are two teams that handle licensing applications. One for:
- animal licensing, including pet shops and zoos
- other types of licence, including taxis and street trading
Animal licensing
The animal licensing team can help with applying for licences to board, sell or exhibit animals.
You can contact the animal licensing team by:
- email at animallicensing@swale.gov.uk
- phone by calling our customer service team on 01795 417850
Alternatively, you can write to the animal licensing team at:
Other licences
For other types of licence, including taxis and street trading, you can contact the licensing team by:
- email at licensing@swale.gov.uk
- phone on 01795 417286
Alternatively, you can write to the licensing team at:
Licensing Team
Swale House
East Street
Sittingbourne
Kent
ME10 3HT
- You can pay online for certain types of licence as well as things like bin subscriptions and renewals and fines, including parking fines or fixed penalty notices.
Making a payment
Some services may allow you to pay by phone, cheque or in person.
Phone
If you need to make a payment by phone, you should contact customer services for things like:
- Council Tax
- benefits
- bins, including garden waste subscriptions
If you need to make a payment by phone for other services, including licensing or planning, you should contact them directly.
Cheque
If you need to make a payment by cheque, you should make it payable to Swale Borough Council. You should include at least one of the following:
- any relevant reference numbers on the back, like an existing licence or benefit reference number, for example
- a description of the service you're paying for, like 'application for a pleasure boat licence'
If you pay by cheque, you will need to wait until it has cleared before we can complete any process, including issuing refunds or completing applications.
In person
You can pay for certain services by visiting our offices. We don't accept cash payments anymore so you'll need a debit or credit card to make a payment in person.
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