Regular Performance Report

Our regular performance report.
This is produced monthly and uses the latest data we have for our monthly and quarterly performance indicators (PIs)
Generated on: 26 March 2024

Percentage of invoices paid on time (within 30 days)
- -    
           
Latest data 99.82%Latest target 91.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Percentage of Council Tax collected (Swale)
- -    
           
Latest data 94.30%Latest target 90.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Percentage of Non-domestic Rates Collected (Swale)
- -    
           
Latest data 95.09%Latest target 95.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Long Term Working Days Lost Due to Sickness Absence
- -    
           
Latest data 3.74 DaysLatest target 5.70 Days Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Short Term Working Days Lost Due to Sickness Absence
- -    
           
Latest data 1.88 DaysLatest target 2.93 Days Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Speed of processing - new Housing/Council Tax Benefit claims
- -    
           
Latest data 23.6 daysLatest target 22.0 days Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Speed of processing - changes of circumstances for HB/CTB claims
- -    
           
Latest data 8.6 daysLatest target 9.0 days Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Percentage of Recoverable Overpayments Recovered (HB) that are recovered during period
- -    
           
Latest data 75.46%Latest target 80.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Processing of planning applications: Major applications (within 13 weeks)
- -    
           
Latest data DIV/0Latest target 89.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Processing of planning applications: Minor applications (within 8 weeks)
- -    
           
Latest data 100.00%Latest target 82.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Processing of planning applications: Other applications (within 8 weeks)
- -    
           
Latest data 97.06%Latest target 91.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Abandoned vehicles - % investigated within 4 working days
- -    
           
Latest data 100.00%Latest target 95.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

All crime per 1000 population
- -    
           
Latest data 98.5Latest target 98.3 Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Website availability
- -    
           
Latest data 99.64Latest target 99 Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Missed refuse and recycling bin collections
- -    
           
Latest data 98Latest target 189 Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Complaints responded to within 10 working days
- -    
           
Latest data 90.0%Latest target 90.0% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Proportion of complaints escalating from Stage 1 (Service Unit) to Stage 2 (Chief Executive)
- -    
           
Latest data 1%Latest target 7% Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

% of delegated decision (Officers)
- -    
           
Latest data 96.15%Latest target 86.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Refused Planning Applications
- -    
           
Latest data 9.62%Latest target 15.00% Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Planning Enforcement Performance (21 day response)
- -    
           
Latest data 95%Latest target 95% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Percentage of planning consultations responded to in 21 days
- -    
           
Latest data 94Latest target 85 Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Food Hygiene. The percentage of food inspections completed that were due
- -    
           
Latest data 98.67Latest target   Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Number of long-term empty homes brought back into use
- -    
           
Latest data 0Latest target 25 Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Percentage of SWALE Audit recommendations implemented
- -    
           
Latest data 70.0%Latest target 95.0% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

% of abandoned calls
- -    
           
Latest data 4.3%Latest target 8.5% Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Percentage of calls to Customer Contact Centre answered in 20 seconds
- -    
           
Latest data 81.7%Latest target 75.0% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Percentage of all Local Land Searches completed in 10 working days
- -    
           
Latest data 100.00%Latest target 95.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Proportion of spend with businesses whose HQ is in Swale or they are a significant employer
- -    
           
Latest data 66.07Latest target 65.00 Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Proportion of Major Planning Applications overturned at appeal
- -    
           
Latest data DIV/0Latest target 10% Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Avoidable contact: the proportion of customer contact that is of low or no value to the customer
- -    
           
Latest data 2.0%Latest target   Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Number of affordable homes delivered (gross)
- -    
           
Latest data 210Latest target 75 Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

Number of households living in temporary accommodation
- -    
           
Latest data 313Latest target 369 Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Planning to Adapt to Climate Change
- -    
           
Latest data 3Latest target 3 Status
What is the aim? Aim to Maximise Short term trend Long Term Trend

The amount of residual household waste per household (kgs)
- -    
           
Latest data 39.7Latest target 42 Status
What is the aim? Aim to Minimise Short term trend Long Term Trend

Percentage of household waste sent for reuse, recycling and composting
- -    
           
Latest data 34.50%Latest target 42.00% Status
What is the aim? Aim to Maximise Short term trend Long Term Trend