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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Due to essential maintenance, searches for both planning applications and stray dogs will be unavailable this Saturday, 12 June along with some our other online services, like Council Tax payments and missed bin reports. Please accept our apologies for any inconvenience.

Advice for Taxi and Private Hire Drivers and Operators during the Coronavirus (COVID-19) outbreak

Advice for drivers

During the coronavirus (COVID-19) outbreak, you should take certain precautions to help avoid infection.

If you take a break at your operator’s base, you should avoid contact with other drivers.

Carrying passengers

You and your passengers should take additional measures during the coronavirus (COVID-19) outbreak.

Face coverings

Passengers should wear face coverings while they’re in your vehicle, unless they’re exempt from wearing one.  You can refuse to carry a passenger if they don’t wear a face covering.

You should be prepared to temporarily remove your face covering so passengers can identify you.

Social distancing

Passengers should sit in the back of your vehicle wherever possible.

If a passenger has belongings, including things like shopping bags or luggage, you should encourage them to place them in the boot themselves. Alternatively, you can ask passengers to leave their belongings at the back of the vehicle and step away while you load them.


You should:

  • wash your hands and use sanitiser before and after getting into your vehicle or when handling a passenger’s belongings
  • keep windows open in your vehicle for better ventilation and switch off air conditioning or set it to stop air recirculating
  • clean your vehicle after each journey, especially surfaces that your passengers are likely to have touched, including door handles and seatbelts
  • routinely clean your vehicle throughout the day, including the start and end of each shift, especially if you share a vehicle with another driver
  • dispose of any waste using disposable rubbish bags and change the bags regularly

Taking payments

You should try to take card payments instead of cash.

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