Skip to main content

Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Payments for those on a low income who have to self-isolate

Chapters in this topic

  1. Before you claim
  2. Make a claim

Make a claim

You can make a claim online. You’ll need to provide a:

  • screenshot of your eight digit NHS Test and Trace Account ID, also known as a CTAS number
  • bank statement, showing your name, address, bank account number and sort code

Your bank statement must show the same address that you're self-isolating at.

If you're:

  • employed, you must also include your last payslip and confirmation that your employer is going to pay you a reduced income (or not pay you at all) while you self-isolate
  • self-employed, you must include your latest self-assessment tax return

You'll be asked to email your evidence at the end of your application.

What happens next

Once you’ve made a claim, we may check:

  • NHS Test and Trace data to determine if you’ve been told to self-isolate
  • the benefits you’re receiving and your employment status

If your claim is successful, you’ll normally receive your payment within three working days.

We use cookies

Our website uses cookies to monitor the way you use it, helping to make your experience better. By continuing to use this site or clicking "accept cookies", you agree to our cookies. Cookie policy