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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Payments for those on a low income who have to self-isolate

Chapters in this topic

  1. Before you claim
  2. Make a claim

Make a claim

You can make a claim online. You’ll need to provide a:

  • screenshot of your eight digit NHS Test and Trace Account ID, also known as a CTAS number. The CTAS number will start with the letter Z
  • bank statement, showing your name, address, bank account number and sort code

Your bank statement must show the same address that you're self-isolating at.

If you're:

  • employed, you must also include your last payslip and confirmation that your employer is going to pay you a reduced income (or not pay you at all) while you self-isolate
  • self-employed, you must include your latest self-assessment tax return

You'll be asked to send us your evidence at the end of your application.

What happens next

Once you’ve made a claim, we may check:

  • NHS Test and Trace data to determine if you’ve been told to self-isolate
  • the benefits you’re receiving and your employment status

If your claim is successful, you’ll normally receive your payment within three working days.