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From Thursday 5 November, national restrictions apply following the coronavirus (COVID-19) outbreak. For more information, visit our coronavirus section.

Office opening hours, contacting us and requests for information

This article was originally published on Tuesday 3 March, 2020 and last updated on Tuesday 14 April at 9:19am.

Use this page for information about:

  • office opening times, including bank holidays
  • sending us letters and post
  • freedom of information requests

Office opening times

As of Tuesday 24 March, we've taken the decision to close our offices at Swale House and Faversham. Kent County Council took the decision to close Sheppey Gateway to the public from Monday, 23 March.

Our phone lines remain open between:

  • 9am and 5pm, Monday for Thursday
  • 9am and 4.30pm Fridays

Sending us post

If you need to send us information or supporting documents, including things like invoices, planning information, benefit claim applications or to tell us about a change in your circumstances, we recommend that you email us instead of posting them. You can email things like:

You can read more about sending us invoices and information regarding Council Tax enquiries.

Access requests and freedom of information

Your requests are important to us however you may experience a delay in our response to freedom of information requests (FOIs), environmental information regulation requests (EIRs) and subject access requests (SARs).

Your right of access still stands and we’ll make every effort to comply with the statutory timescales.

Our Information Governance Team will continue to carefully monitor guidance form the Information Commissioner’s Office (ICO), will inform requestors of any delays and respond as soon as possible.

You can visit the ICO's website for information and advice about:

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