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Get help with rising energy costs

Published Wednesday 18 May, 2022
Last updated on Monday 23 May, 2022

The government has announced a payment to help residents with rising energy costs, known as the Energy Rebate.  We’re working in line with government guidance to deliver the payments to residents as quickly as possible.

Eligibility

If you live in a Council Tax band A, B, C or D property, you’ll receive a one-off payment of £150 per household. The Government has said we have until the end of September to make these payments, but we are working to get them out as soon as possible.

If you’re not sure what your Council Tax band is, you can check it online or find it on your latest Council Tax bill.

You must have been living in the property since 2 April 2022 to receive the rebate. If you lived elsewhere on 1 April 2022, you’ll receive the payment from the council where you were living at the time.

Second homes or empty properties will not receive the Energy Rebate.

We will be writing to those who are eligible for the scheme to let them know how to apply.

If you pay Council Tax by Direct Debit

We have made more than 33,000 payments to households who pay their Council Tax by Direct Debit.

Unfortunately, not everyone who pays by Direct Debit will have received the payment.

This could be because the details on the Council tax account didn’t match those on your bank account – for example if you originally set up the Direct Debit in your maiden name and haven’t updated it with us - or if you only recently set up the Direct Debit.

If you haven’t already received your payment, you will need to complete the application form below.

If you don’t pay Council Tax by Direct Debit

If you use an alternative method to pay your council tax, such as online payments, standing order or by phone, you will need to fill out the application form below.

How to apply

Before you apply, you will need:

  • your Council Tax account number
  • an up-to-date bank statement

We must use the Government’s Spotlight bank verification system to prevent fraudulent claims being made.

When filling in the form, please carefully complete your details exactly as they are shown on your bank statement, including your name and address.

If the verification system rejects your claim, it may mean we need to credit the £150 to your Council Tax account. We will let you know if this happens, and you can use it to offset your Council Tax bill, or claim a refund using our own systems.

Reasons a claim could be rejected by the Spotlight verification system include:

  • your bank doesn’t share data with the system
  • if the bank account is a business account
  • if the bank account is less than three months old

Please make sure you save your form as you complete it, and the details you enter are correct. If your name, address or bank details are incorrect, it will delay your application being processed.

To begin your application, please fill out the application form.

Applications will close on Sunday, 31 July 2022. If you are eligible to claim and have not applied by this date, or received your payment as a direct debit payer, we will credit your Council Tax account by £150. You can chose to use this to offset your council tax bill or request a refund for this amount.

After you have applied

We will not call you to ask for your bank details. Please be aware that scammers could try to get your bank details, and you should not give them out to people who call claiming to be from the council.

Once you have submitted your application, you will receive an email confirming the application. Please be aware this may go into your junk/spam folder, so please check there.

Make sure you save your form as you complete it and the details you enter are correct. If there are mistakes it will delay the application being processed.

We are expecting more than 20,000 applications so please bear with us while we deal with your case.

When your application has been put through the Government’s Spotlight verification system – and we do not yet know how long this will take – we will arrange the payment. We expect to start making payments from 27 May.