Regular Performance Report Our regular performance report. This is produced monthly and uses the latest data we have for our monthly and quarterly performance indicators (PIs) Generated on: 26 March 2024 |
Percentage of invoices paid on time (within 30 days) | |||||
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Latest data | 99.82% | Latest target | 91.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Percentage of Council Tax collected (Swale) | |||||
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Latest data | 94.30% | Latest target | 90.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Percentage of Non-domestic Rates Collected (Swale) | |||||
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Latest data | 95.09% | Latest target | 95.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Long Term Working Days Lost Due to Sickness Absence | |||||
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Latest data | 3.74 Days | Latest target | 5.70 Days | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Short Term Working Days Lost Due to Sickness Absence | |||||
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Latest data | 1.88 Days | Latest target | 2.93 Days | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Speed of processing - new Housing/Council Tax Benefit claims | |||||
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Latest data | 23.6 days | Latest target | 22.0 days | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Speed of processing - changes of circumstances for HB/CTB claims | |||||
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Latest data | 8.6 days | Latest target | 9.0 days | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Percentage of Recoverable Overpayments Recovered (HB) that are recovered during period | |||||
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Latest data | 75.46% | Latest target | 80.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Processing of planning applications: Major applications (within 13 weeks) | |||||
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Latest data | DIV/0 | Latest target | 89.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Processing of planning applications: Minor applications (within 8 weeks) | |||||
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Latest data | 100.00% | Latest target | 82.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Processing of planning applications: Other applications (within 8 weeks) | |||||
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Latest data | 97.06% | Latest target | 91.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Abandoned vehicles - % investigated within 4 working days | |||||
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Latest data | 100.00% | Latest target | 95.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
All crime per 1000 population | |||||
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Latest data | 98.5 | Latest target | 98.3 | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Website availability | |||||
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Latest data | 99.64 | Latest target | 99 | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Missed refuse and recycling bin collections | |||||
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Latest data | 98 | Latest target | 189 | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Complaints responded to within 10 working days | |||||
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Latest data | 90.0% | Latest target | 90.0% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Proportion of complaints escalating from Stage 1 (Service Unit) to Stage 2 (Chief Executive) | |||||
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Latest data | 1% | Latest target | 7% | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
% of delegated decision (Officers) | |||||
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Latest data | 96.15% | Latest target | 86.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Refused Planning Applications | |||||
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Latest data | 9.62% | Latest target | 15.00% | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Planning Enforcement Performance (21 day response) | |||||
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Latest data | 95% | Latest target | 95% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Percentage of planning consultations responded to in 21 days | |||||
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Latest data | 94 | Latest target | 85 | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Food Hygiene. The percentage of food inspections completed that were due | |||||
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Latest data | 98.67 | Latest target |   | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Number of long-term empty homes brought back into use | |||||
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Latest data | 0 | Latest target | 25 | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Percentage of SWALE Audit recommendations implemented | |||||
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Latest data | 70.0% | Latest target | 95.0% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
% of abandoned calls | |||||
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Latest data | 4.3% | Latest target | 8.5% | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Percentage of calls to Customer Contact Centre answered in 20 seconds | |||||
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Latest data | 81.7% | Latest target | 75.0% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Percentage of all Local Land Searches completed in 10 working days | |||||
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Latest data | 100.00% | Latest target | 95.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Proportion of spend with businesses whose HQ is in Swale or they are a significant employer | |||||
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Latest data | 66.07 | Latest target | 65.00 | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Proportion of Major Planning Applications overturned at appeal | |||||
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Latest data | DIV/0 | Latest target | 10% | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Avoidable contact: the proportion of customer contact that is of low or no value to the customer | |||||
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Latest data | 2.0% | Latest target |   | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Number of affordable homes delivered (gross) | |||||
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Latest data | 210 | Latest target | 75 | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
Number of households living in temporary accommodation | |||||
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Latest data | 313 | Latest target | 369 | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Planning to Adapt to Climate Change | |||||
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Latest data | 3 | Latest target | 3 | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |
The amount of residual household waste per household (kgs) | |||||
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Latest data | 39.7 | Latest target | 42 | Status | |
What is the aim? | Aim to Minimise | Short term trend | Long Term Trend |
Percentage of household waste sent for reuse, recycling and composting | |||||
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Latest data | 34.50% | Latest target | 42.00% | Status | |
What is the aim? | Aim to Maximise | Short term trend | Long Term Trend |