Information about bin collections, and opening times, and out of hours services over Christmas and New Year is available in our news section.

Glossary

ASB Anti Social Behaviour

ASBO Anti Social Behaviour Order

BCS British Crime Survey

BFI Benefit Fraud Inspectorate

BVPI Best Value Performance Indicator

CAA Comprehensive Area Assessment

CCTV Closed Circuit Television

CIPFA Central Institute of Public Finance Accountants

CLG Department for Communities and Local Government

CLS Community Legal Service

CPA Comprehensive Performance Assessment

CRB Criminal Records Bureau

CRM Customer Relationship Management

CSC Customer Services Centre

CSR Comprehensive Spending Review

CVS Council for Voluntary Service

DDA Disability Discrimination Act

DEFRA Department for Environment, Food and Rural Affairs

DfES Department for Education and Skills

DfT Department for Transport

DMS Document Management System

DoH Department of Health

DWP Department for Works and Pensions

EHRC Equality and Human Rights Commission

EIA Equality Impact Assessment

FOI Freedom of Information

FTE Full Time Equivalent

HB/CTB Housing Benefit/Council Tax Benefit

HIV Human Immunodeficiency Virus

HR Human Resources

ICT Information and Communications Technology

IIP Investors in People

KCC Kent County Council

KLOE Key Lines Of Enquiry

LA Local Authority

LAA Local Area Agreement

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