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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Request literature in an alternative format

Use this service to request copies of things like application forms and guidance notes in an accessible format, including braille, large print or audio transcription.

You can request information online. You'll need:

  • a description of the information you need
  • your postcode, phone number and email address

What happens next

Once we've received your request, we'll send you the information you've requested. In some situations, it may not be possible to meet your request. If this happens, we'll contact you to discuss how we can help.