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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.

Request literature in an alternative format

Use this service to request copies of things like application forms and guidance notes in an accessible format, including braille, large print or audio transcription.

You can request information online. You'll need:

  • a description of the information you need
  • your postcode, phone number and email address

What happens next

Once we've received your request, we'll send you the information you've requested. In some situations, it may not be possible to meet your request. If this happens, we'll contact you to discuss how we can help.

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