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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.

Freedom of Information Compliance Statistics

Information about the freedom of information requests we've received for each financial year.

Compliance statistics for financial year 1 April 2021 to 31 March 2022

Summary

To date, for the financial year 1 April 2021 to 31 March 2022, we:

  • received a total of 710 requests (18 of them were withdrawn)
  • processed 691 requests in full (17 requests were outside the statutory timescales)
  • granted 530 requests in full
  • refused 74 requests in full
  • granted 87 requests which were partly refused
  • have undertaken 2 internal reviews

To date there is 1 request waiting to be processed.

Quarter One (1 April, 2021 to 30 June, 2021)

There were no requests waiting to be processed.

We:

  • received a total of 257 requests (11 of them were withdrawn)
  • processed 246 requests in full (9 requests were outside the statutory timescales)
  • granted 191 requests in full
  • refused 24 requests in full
  • granted 31 requests which were partly refused
  • have undertaken 0 internal reviews

Quarter Two (1 July, 2021 to 30 September, 2021)

There were no requests waiting to be processed.

We:

  • received a total of 259 requests (7 of them were withdrawn)
  • processed 252 requests in full (3 requests were outside the statutory timescales)
  • granted 191 requests in full
  • refused 29 requests in full
  • granted 32 requests which were partly refused
  • have undertaken 1 internal reviews

Quarter Three (1 October, 2021 to 31 December, 2021)

We're not processing 1 request.

We:

  • received a total of 194 requests (0 of them were withdrawn)
  • processed 193 requests in full (5 requests were outside the statutory timescales)
  • granted 148 requests in full
  • refused 21 requests in full
  • granted 24 requests which were partly refused
  • have undertaken 1 internal reviews

Compliance statistics for financial year 1 April 2020 to 31 March 2021

Summary

For the financial year 1 April 2020 to 31 March 2021, we:

  • received a total of 1,047 requests
  • processed 1,018 requests in full
  • granted 784 requests in full
  • refused 104 requests in full
  • granted 130 requests which were partly refused

Quarter One (1 April 2020 to 30 June, 2020)

There were no requests waiting to be processed.

We:

  • received 195 requests (6 of them were withdrawn)
  • processed 189 requests in full (1 request was outside the statutory timescales)
  • granted 133 requests
  • refused 22 requests
  • granted 34 requests which were refused in part
  • undertook 0 internal reviews

Quarter Two (1 July 2020 to 30 September, 2020)

There were no requests waiting to be processed.

We:

  • received 290 requests (3 of them were withdrawn)
  • processed 282 requests in full (4 requests were outside the statutory timescales)
  • granted 217 requests in full
  • refused 24 requests
  • granted 41 requests which were refused in part
  • undertook 0 internal reviews

Quarter Three (1 October, 2020 to 31 December, 2020)

There were no requests waiting to be processed.

We:

  • received 281 requests (8 of them were withdrawn)
  • processed 273 requests in full (6 requests were outside the statutory timescales)
  • granted 215 requests in full
  • refused 29 requests in full
  • granted 29 requests which were refused in part
  • undertook 1 internal review

Quarter Four (1 January, 2021 to  31 March, 2021)

There were no requests waiting to be processed.

We:

  • received 281 requests (7 of them were withdrawn)
  • processed 274 request in full (10 requests were outside the statutory timescales)
  • granted 219 requests in full
  • refused 29 requests
  • granted 26 request which were refused in part
  • undertook 1 internal review

Compliance statistics for financial year 1 April 2019 to 31 March 2020

Summary

For the financial year 1 April 2019 to 31 March 2020, we:

  • received a total of 1,009 requests
  • processed 998 requests in full
  • granted 698 requests in full
  • refused 159 requests in full
  • granted 141 requests which were partly refused

Quarter One (1 April, 2019 to 30 June, 2019)

There were no requests waiting to be processed.

We:

  • received 220 requests (3 of them were withdrawn)
  • processed 217 request in full (9 requests were outside the statutory timescales)
  • granted 193 requests
  • refused 21 requests
  • granted 3 requests which were refused in part
  • undertook 0 internal reviews

Quarter Two (1 July, 2019 to 30 September, 2019)

There were no requests waiting to be processed.

We:

  • received 275 requests (3 of them were withdrawn)
  • processed 272 request in full (5 requests were outside the statutory timescales)
  • granted 212 requests in full
  • refused 35 requests
  • granted 25 requests which were refused in part
  • undertook 0 internal reviews

Quarter Three (1 October, 2019 to 31 December, 2019)

There were no requests waiting to be processed.

We:

  • received 230 requests (2 of them were withdrawn)
  • processed 228 request in full (5 requests were outside the statutory timescales)
  • granted 125 requests in full
  • refused 41 requests in full
  • granted 62 requests which were refused in part
  • undertook 0 internal reviews

Quarter Four (1 January, 2020 to 31 March, 2020)

There were no requests waiting to be processed.

We:

  • received 284 requests (3 of them were withdrawn)
  • processed 281 request in full (6 requests were outside the statutory timescales)
  • granted 168 requests in full
  • refused 62 requests
  • granted 51 request which were refused in part
  • undertook 0 internal reviews

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