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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Drainage and sewers


  • information and advice about public sewers, including clearing blockages and repairs, contact Southern Water
  • problems with surface water drainage on highways, including blocked gulleys, contact Kent County Council
  • problems with drainage or sewers on your own land, including drains that only serve your house and private septic tanks, you should contact a private drainage company
  • issues that are likely to lead to health problems affecting your property, including raw sewage, contact our Private Sector Housing team

Contacting us

To report a problem affecting your property, email our Private Sector Housing team at You’ll need to include:

  • your address
  • a description of the problem