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Complaints Policy

Our corporate values as a council are Fairness, Integrity, Respect, Service and Trust. As such we are focused on improving our services for customers.

We recognise that we will not always get it right, and that complaints are not only a way of customers telling us when they are dissatisfied, but also provide useful information that can help us to improve our services.

This policy sets out how we define complaints as a council, and how we will respond to them. It also includes detail on the monitoring and reporting of complaints and our complaints process.

Complaints Policy (PDF 92kb)