Skip to main content

Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Unreasonably Persistent or Vexatious Contact Policy

As a council we are committed to dealing with all customer contacts fairly and impartially. We acknowledge that certain queries and/or complaints can be difficult to resolve, and so can cause anxiety and distress to customers, employees, and councillors.

There are times because of the nature or frequency of their contact with the council, a small number of customers hinder the consideration of their own, or other customers’ cases. This may be because of unacceptable behaviour in their dealings with us, or because they become unreasonably persistent in their quest to obtain the outcome they want, or because their request is vexatious.

This Policy is designed to set out the Council’s approach in such cases.

You can download the Unreasonably Persistent or Vexatious Contact Policy (PDF 110kb).