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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Strategies and policies

Biodiversity Action Plan

Find out about our plans for managing local biodiversity to support and improve all our lives.

Bribery Act Policy

Read how we maintain high standards and protect against allegations of bribery and corruption.

CCTV Policy

Our CCTV policy is designed to give clear guidelines to Swale Borough Council on the use of CCTV..

Community Asset Transfer Policy

How we transfers land or buildings to voluntary and community sector organisations

Community Safety Plan

How we will work with partners to make Swale a safer place

Complaints Policy

Our policy for managing complaints and how we respond to them

Contaminated Land Strategy

Contaminated Land Strategy

Corporate Equality Scheme

How we will tackle discrimination, harassment and victimisation, and promote equal opportunities

Council Tax Reduction Scheme

Find out about our Council Tax Support Scheme for 2020/21

Counter Fraud Policy

Our Counter Fraud Policy sets out how we safeguard our funds, including cultural and ethical standards.

Covert Surveillance and Access to Communications Data Policy

Read our Covert Surveillance and Access to Communications Data policy.

Customer Access Strategy

Find out how we aim to provide excellent and efficient services to everyone

Data Quality Standard

Find out about our approach to capturing and managing data

Discretionary Housing Payments Policy

Find out about how we operate our Discretionary Housing Payment scheme

Discretionary Rate Relief Policy

Find out about our discretionary rate relief policy

Domestic Abuse Policy

Information about our domestic abuse policy.

Draft Debt Recovery Policy

Find out how we make sure we receive the money owed on behalf of all council taxpayers

Economic Improvement Plan

Find out about our approach to regeneration across the borough

Enforcement Policy

Find out about our approach to regulatory inspection and enforcement

Enforcement Policy for the Housing Health and Safety Hazard Rating System - Housing Act 2004

Find out how we use enforcement powers to make sure housing is safe and healthy

Environmental Health Enforcement Policy

Our environmental health enforcement policy ensures enforcement decisions are consistent and provides a framework for officers.

Environmental Response Team Enforcement Policy

Find out about how we work to keep the borough clean, safe and tidy

Fire Safety Policy

Read about our Rough Sleeping Delivery Plan which helps those sleeping rough in Swale get the help they need.

Gambling Policy: Statement of Principles

Find out who we carry out our licensing functions to promote licensing objectives

Green Grid Strategy

Find out how we are working to create a network of green spaces in urban centres, development zones, and beyond

Housing Allocations Policy

Read about our Housing Allocations Policy which sets out how social housing is allocated in Swale.

Housing and Homelessness Strategy

Find out how we are working to improve housing and tackle homelessness

Housing Assistance Policy

Our Housing Assistance Policy sets out what assistance what loans, grants, practical assistance and advice we're able to offer to households.

Local First Policy

Find out how we are working to maximise how our spending in the local area

Local Housing Allowance Safeguard Policy

Find out how we decide when Local Housing Allowance payments will be made to landlords, instead of tenants

Mobile Homes Act 2013 Fees Policy

The Mobile Homes Act 2013 introduced changes to the law affecting park homes. The policy allows us to monitor site licence compliance and take enforcement action.

Open Space Strategy 2018 to 2022

The Open Spaces Strategy shows how the Council will protect, enhance and maintain our open space assets.

Overarching Enforcement Policy

Our overarching enforcement policy which applies to all service areas.

Parking Policy

This policy covers a range of matters relating to on and off-street parking, including provision of parking spaces, our approach to charging and parking enforcement.

Pavement Licensing Policy

Our pavement licensing policy.

Planning Enforcement Strategy

Find out about our local priorities for planning enforcement

Policy for the Reuse of Public Sector Information

Our Reuse of Public Sector Information Policy.

Property Asset Strategy 2017 to 2020

Find out about our strategy for managing our property assets

Protection Disclosure (Whistleblowing) Policy

Our Whistleblowing Policy sets out how staff, Members, contractors and partners can speak up on suspected wrongdoing in the knowledge that their concerns will be taken seriously and investigated.

Rough Sleeping Delivery Plan

Read about our Rough Sleeping Delivery Plan which helps those sleeping rough in Swale get the help they need.

Safeguarding Policy

Find out how we promote the welfare of children, young people and adults at risk

Scrap Metal Policy

Find out about our approach to scrap metal licensing

Service Improvement and Value for Money Strategy

Find out about how we aim to deliver excellent services, value for money and effective community leadership

Severe Weather Emergency Protocol (SWEP) and Provision for Rough Sleepers Guidance and Procedure

Our SWEP and Provision for Rough Sleepers guidance and procedure sets out our obligation to prevent deaths on our streets from severe weather.

Sex Establishment Policy

Our sex establishment policy sets out our approach to licensing sex establishments.

Social Media Policy

Find out about our approach to social media

Statement of Intent

Find out about the level of support parish and town councils can expect from us

Statement of Intent Energy Company Obligation (ECO) - Help to Heat

Find out about the level of support parish and town councils can expect from us

Statement of Licensing Policy

Our Statement of Licensing Policy sets out our position and view in respect of matters in connection with the discharge our licensing function.

Stray Dog Policy

Find out about our responsibilities for the control of stray dogs

Street Naming Policy

Find out about how streets are named and numbered

Street Trading Policy

Find out how we regulate street trading for the benefit of the community and visitors

Swale's Cycling and Walking Pathways

Find out how we're working with our partners to improve the local cycling and walking network

Swale's Heritage Strategy

Find out about our strategy for historic buildings and areas

Swale Visitor Economy Framework Action Plan

Our Visitor Economy Framework Action Plan builds on the first stage of work already carried out to deliver on the Visitor Economy Framework.

Taxi policy

The Council's policy for Taxi and private hire drivers.

Tenancy Strategy

Find out how we expect registered providers to develop tenancy policies for their housing stock

Treasury Management Strategy

This strategy sets out and seeks approval of the proposed Treasury Management Strategy and Prudential and Treasury Management Indicators

Tree Maintenance Policy

Our tree policy sets out our responsibility for trees.

Unreasonably Persistent or Vexatious Contact Policy

Find out how we deal with unacceptable behaviour and unreasonably persistent and vexatious requests

Voluntary and Community Sector Policy

Find out about how we let commercial council property to a voluntary or community organisations

Volunteering Strategy

Find out about our approach to increase volunteering by working with volunteer organisations

Workforce Strategy 2019 to 2022

Find out about what we're doing to make sure our workforce delivers for local residents

Public Health Funeral Policy

Read our public health funerals policy which sets out what we'll do when someone dies and no funeral arrangements are made,

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