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We are very sorry to all those affected by are delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Customer Access Strategy

Excellent customer care is very important to us and this refreshed strategy relates not only to the front line staff, but also service providers throughout the council who have contact with members of the public who use our services.

We aim to provide excellent and efficient services to everyone.

Our Customer Access Strategy can be downloaded here.

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