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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.

Complain about a High Hedge

Use this service if you’ve already tried to settle a dispute about a hedge with your neighbour and they’re refusing to do anything about it.

If you haven’t tried to settle the dispute, we may reject your complaint.

Once you’ve made a complaint, you’ll need to pay £600 before we can process it.

To ask us to look at your dispute and make your payment online. You’ll need:

  • an estimate of the height of the hedge
  • the reference number for any previous complaints about the same hedge, if you’ve made them
  • your neighbour’s address

Alternatively, you can download, complete and return a form (PDF 134KB)

If you download the form, you'll need to email it to

What happens next

We'll investigate your complaint.

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