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Report a missed bin

Use this service to report a missed household waste collection of your green, blue and food waste bins.

You can also use this service if you've subscribed to garden waste collections and we've missed your brown bin.

You won’t be able to report a missed collection if:

  • it’s been more than two working days since your collection day
  • you, or someone else, has already reported it
  • the crew are still out completing the round
  • it wasn’t out when the crew came to collect it
  • there were items in the wrong bin, or there were items we don’t collect
  • the crew couldn’t get access, after trying three times

Before you get started

To report a missed collection, you'll need the address and postcode of the property that was missed.

Start now

What happens next

Once you've reported a missed bin you’ll get a reference number in case you need to contact us and we’ll try to pick up the missed collection as soon as we can.

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