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We are very sorry to all those affected by are delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Order and replace bins and sacks

Introduction

In Swale, we collect:

  • general household waste that can’t be recycled in green bins
  • recyclable household waste in blue bins
  • food waste in black and orange food waste bins

Whilst you will need to pay for replacement wheeled bins, we will replace food caddies for free.

If you need garden waste collected regularly, you can get a brown bin by subscribing to our garden waste collection service.

You can also arrange to have clinical waste like used stoma bags, dressings and medical needles collected in special sacks and bins.

Green, blue and food waste bins

If your property doesn't have blue or green bins and you don't order them, we wont be able to collect your waste.

You can continue to use green and blue bins if you’ve moved into a property and the previous occupiers left them behind.

New developments

If you’ve moved into a new housing development and your property doesn’t have a green, blue and food waste bin you may need to contact the property developer.

If the developer is not supplying bins for your property you will need to order them.

The cost of a new bin set is £120.40 for a full set of 4 bins.

You can order a set of bins for a new development online. You’ll need:

  • the address and postcode of the property
  • a credit or debit card

Alternatively, you can contact our Customer services team on 01795 417888 to order your bins.

If you order a set of bins from us, you'll receive a:

  • 180 litre green bin for general household waste
  • 240 litre blue bin for recycling
  • 23 litre orange and black bin for food waste including a 5 litre kitchen caddy

Garden waste

You’ll need to pay £55 each year for your garden waste subscription.

If you subscribe to garden waste collections, we’ll collect your garden waste every two weeks. You’ll need to check the date of your first collection when you subscribe.

Needles and clinical waste

If you want us to collect things like stoma bags, dressing or medical needles, you’ll need:

  • a sharps box for needles
  • a special yellow waste bag for things like used stoma bags and dressings

If you don't have a sharps box or yellow waste bags already, you'll need to get them from your GP or a pharmacy to begin with.

Once your sharps box or yellow bags are full, we can arrange to have them collected.

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