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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Order and replace bins and sacks

Replace a lost or damaged bin

You can use this service to replace a lost or damaged:

  • green bin
  • blue bin
  • brown bin
  • food waste bin or silver caddy (these are replaced free of charge)

You'll need to pay £30 to replace a green or blue bin, including where you've moved into a property that doesn't have green or blue bins. You can pay:

  • by credit or debit card
  • by cheque
  • using a PayPoint card, for cash payments

You can only order a replacement brown bin if you’ve already subscribed to our garden waste service.

Before you get started

You can order a replacement bin online. You’ll need:

  • a credit or debit card
  • your garden waste subscription reference number, if you’re ordering a replacement brown bin
  • your address, including your postcode

Alternatively, you can call our Customer Service team on 01795 417888.

What happens next

We’ll replace your bin within 15 working days.

If you've told us your bin is damaged and you want a replacement, you'll need to leave it at the boundary of your property for collection until the new one is delivered.

If you've ordered a replacement green bin, you'll receive a 180 Litre one.

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