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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Order and replace bins and sacks

Some services may be affected following the closure of our offices due to the coronavirus (COVID-19) outbreak. For more information, visit our coronavirus page.

Collect a yellow clinical bag

Use this service if you already have a clinical waste bag and you need it collecting from your home.

You can read advice about how to get a clinical bag to start with if you don't already have one.

This service is for residential properties only.

Before you get started

To book a collection, you'll need to call our Customer Services team on 01795 417888. You’ll need your address, including your postcode.

What happens next

We'll collect clinical waste bags either weekly or fortnightly. We'll discuss this with your when you call us.

Once you've contacted us we’ll aim to collect your clinical or sharps waste within 14 days.