Due to urgent updates, some of our systems including reporting, paying and applying for things may be unavailable. Other things like checking your bin day and searching our website may also be unavailable. Please accept our apologies for any inconvenience.
Tell us about a problem with your collection
Use this service to tell us about a problem with your last bin collection where:
- your bins weren't put back in the right place
- the crew spilt waste and haven't cleared it up
Before you get started
You can tell us about a problem with your collection online. You'll need the address and postcode of the property that we collected from.
What happens next
Once you've told us about a problem with your collection, we'll:
- send a notification to our contracts monitoring team if your bin hasn't been put back in the right place
- clear up spillages within 24 hours of receiving your report
If your bins continue to be left in the wrong place we'll notify our contractor, and our contracts monitoring team so they can monitor the situation.
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