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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Report a problem with a bus shelter

You should report a problem with a:

  • bus shelter in a rural location, to the parish council
  • Council owned bus shelter to our Customer Service team
  • Clear Channel bus shelter to Clear Channel directly on 0800 731 3699 or email

Clear Channel bus shelters have a number of the roof, starting 3200.

Reporting a Council owned bus shelter

You can report a problem with a Council owned bus shelter online.

What happens next

Once you’ve reported a problem with a Council owned bus shelter, we’ll:

  • investigate your report
  • make any necessary repairs