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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.

Help keeping your home warm


You may be able to get help towards keeping your home warm, including if you’re receiving certain types of benefits or you have a health condition which is affected by living in cold conditions.

If you’re struggling to pay for your energy

You may be able to get help from your energy supplier if you’re struggling to pay your energy bills.

For more information, contact your energy supplier.

Other support

We may be able to refer you for extra support if you haven’t previously qualified for help under benefit-based schemes and you’re:

  • in fuel poverty
  • on a low income
  • vulnerable because of a health condition which is affected by cold living conditions

For more information, email our Housing Support team at

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