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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Help keeping your home warm


You may be able to get help towards keeping your home warm, including if you’re receiving certain types of benefits or you have a health condition which is affected by living in cold conditions.

If you’re struggling to pay for your energy

You may be able to get help from your energy supplier if you’re struggling to pay your energy bills.

For more information, contact your energy supplier.

Other support

We may be able to refer you for extra support if you haven’t previously qualified for help under benefit-based schemes and you’re:

  • in fuel poverty
  • on a low income
  • vulnerable because of a health condition which is affected by cold living conditions

To see if you're eligible, download, complete and return the application form (PDF 651kb). Once you've completed the form, email it to