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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.


Get Housing Advice

Visit AdviceAid's website for advice on housing.

Housing Register

Information about the housing register, including how to join the housing register or exchange your property for someone else's.


Information on what to do if you're being made homeless, including specific, advice contact numbers and how to report rough sleeping.

Landlords: deposit protection schemes

Information for landlords and tenants about rent deposit schemes, including the landlord's responsibilities.

Housing grants and loans

Information about housing grants and loans to help improve your home and make it safe

Disabled facilities grants

Information about the disabled facilities grants that are available to help you adapt your home.

Help keeping your home warm

Information for tenants and homeowners about the help that's available to keep your home warm.

Staying Put

Information about our Staying Put service which can help with odd jobs and certain improvements around your home.

Advice for landlords on renting a property

Information for landlords and tenants about the health and safety checks and energy efficiency checks that should be carried out on certain properties.

Become an accredited landlord

Information for landlords about becoming accredited, including the benefits.

Complain about disrepairs to your privately rented property or House in Multiple Occupation (HMO)

Advice for tenants about complaining to your landlord if you're having issues around your home.

Empty properties

Advice about what to do if you notice an abandoned property, including one that's likely to cause a danger to yourself or other people.

Lettings agents and property managers: property redress scheme

Information about the property redress schemes available to letting agents and property managers.

Report housing fraud

Tell us if you think someone is making a fraudulent claim through the housing register, including where someone is sub-letting a property.

Temporary Accommodation

Advice and information about temporary accommodation, including inquiries and making payments towards your rent.

Repay a Prevention Loan

Advice if you've received a loan to help you pay for accommodation.

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