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Our phone lines and some online services are currently unavailable due to an issue with the air conditioning at our data centre. We are working to bring them back online as soon as possible.

Help keeping your home warm

Introduction

You may be able to get help towards keeping your home warm, including if you’re receiving certain types of benefits or you have a health condition which is affected by living in cold conditions.

If you’re struggling to pay for your energy

You may be able to get help from your energy supplier if you’re struggling to pay your energy bills.

For more information, contact your energy supplier.

Other support

We may be able to refer you for extra support if you haven’t previously qualified for help under benefit-based schemes and you’re:

  • in fuel poverty
  • on a low income
  • vulnerable because of a health condition which is affected by cold living conditions

For more information, visit the Energy Saving Trust's website.

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