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Due to unforeseen circumstances, we're experiencing delays to some bin collections at the moment. If your bin is due for collection, leave it out and we'll collect is as soon as possible. Please accept our apologies for any inconvenience.



Due to essential maintenance, My Services will be unavailable between 9am and 3pm on Sunday 4 June. Please accept our apologies for any inconvenience.

Refund a Pay and Display parking ticket

Use this service to get a refund for a paper Pay and Display ticket when you’ve put money in the machine and haven’t received a ticket.

Before you get started

To get a refund for a Pay and Display parking ticket, you’ll need the:

  • location of the car park
  • date and time you tried to purchase your ticket
  • machine's number

What happens next

Once you’ve requested your refund, we’ll:

  • see if there was a fault with the ticket machine on the day
  • check if there were any overpayments for the ticket machine

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