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From the week beginning 16 September, some people may have changes to the day their bins are collected. For more information, read our news article.

Make a Request for Environmental Information

Make a request

Use this service to make a request for information under the Environmental Information Regulations

Before making a request please check to see if the information you need has already been made available on the Council’s website.

Before you get started

To request information under the Environmental Information Regulations you can email: foi@swale.gov.uk, telephone: 01795 417269 or write to:

  • Freedom of Information Officer
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

You can also make requests on social media.

You’ll need to include:

  • your real name and a postal or email address so we can reply to you.
  • a clear description of the information being requested.

What happens next

In most cases we will respond in writing within 20 working days of receiving a valid request, however this deadline can be extended to 40 working days where the request is complex, and a large amount of information is required.  We’ll contact you if this is the case.

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