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For the latest advice and guidance following the coronavirus (COVID-19) outbreak, visit our coronavirus section.

Due to essential maintenance, you may experience problems using some of our online services this weekend, Saturday 31 October and Sunday 1 November. Please accept our apologies for any inconvenience.

Get help with your Bins

Use this service if:

  • no one living at your property is able to get the bins to the front of your property for collection
  • the circumstances aren’t likely to change

To get help, you’ll need to call our Waste team on 01795 417888. You’ll need:

  • your postcode
  • to tell us where your bin is usually kept

Our contractors won’t come into your home or collect rubbish from sheds or garages.

What happens next

Once we’ve spoken to you, we may need you to provide proof of your eligibility for this service, for example information about a claim for certain disability benefits.

If you’re eligible, our contractors will collect your bins and return them for you once they’re emptied.

This service will normally last for 12 months.

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