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Following recent severe weather conditions, your normal bin collections were revised last week (Monday 5 to Friday 9 March). All collections have now reverted to their usual schedule. Make sure you know when your collections are taking place this week: read our waste collections changes page.

Contact Us

Our offices and opening times

Most of the information you will require can be found on this website and many services can be reported via our service. Alternatively visit our three offices for advice and information

All housing benefit and council tax enquiries are by appointment only. Appointments can be booked and cancelled online.


Swale House East Street, Sittingbourne, Kent ME10 3HT

View directions on how to get to us.

Sheppey Gateway

High Street, Sheerness, Kent ME12 1NL

View directions on how to get to us.

For Library opening times please view our Sheppey Gateway page.


Customer Services, Alexander Centre, Preston Street, Faversham, Kent ME13 8NY

View directions on how to get to us.

Contact us

Out of hours and emergencies

Find out useful and emergency out of hours information.

Sheppey Gateway

Access to more public services.

Customer Charter

We are committed to providing the best customer service in line with our core values.

Freedom of Information Requests

Submit an FOI request and view questions already asked.

Ask the Leader a Question

Ask the leader a question about the general business of the Council.

Other Local Authorities

Find a list of other Local Authorities including Maidstone and Medway

Other organisations

Find a list of other organisations including money,housing and employment advice all in one place
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