We are currently experiencing problems with payments for parking penalty charge notices online. You can still pay by calling the phone number on your PCN. If this affects your ability to pay within a deadline, please contact parking@swale.gov.uk

Comments, Compliments and Formal Complaints

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Complain about a council service

Advice about complaining to the council.

Before you get started

You can make a formal complaint about a council service online. You may need:

the name of the service you’re complaining about, if you know it
to tell us whether you’ve contacted us about this issue before

Start now

For alternative ways to complain about a service, including by email, you can visit our contact us page.

What happens next

Once you’ve sent us your complaint, we’ll respond to you within 10 working days.

If you're not satisfied

If you’ve made a formal complaint about a council service and you’re not satisfied with the response you’ve received.

If you’ve made a formal complaint about a council service and you’re not happy with the response you’ve received, you can raise your complaint to our Chief Executive.

To raise your complaint you’ll need to email chiefexecutive@swale.gov.uk . You’ll need to include:

why you’re not satisfied with the response you’ve received
how you would prefer us to respond to you, for example email or phone

Alternatively, you can write to the Chief Executive at:

The Chief Executive
Swale Borough Council
Swale House
East Street
Sittingbourne
Kent
ME10 3HT

If you're still not satisfied

If you've raised a formal complaint to the Chief Executive and you're not satisfied with the outcome, you can contact the Local Government and Social Care Ombudsman.

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