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Comments, Compliments and Formal Complaints

Make a complaint about a Taxi or private hire driver

Use this service to make a complaint about a Taxi or Private Hire driver, firm or vehicle.

You can make a complaint online. You'll need:

  • the name of the driver or firm, if you know it
  • the vehicle make and model, if you know it
  • when the incident occurred

What happens next

Once we've received your complaint, we'll investigate it and take any necessary action.