Skip to main content

We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Make a Request for Environmental Information

Make a request

Use this service to make a request for information under the Environmental Information Regulations

Before making a request please check to see if the information you need has already been made available on the Council’s website.

Before you get started

To request information under the Environmental Information Regulations you can email:, telephone: 01795 417269 or write to:

  • Freedom of Information Officer
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

You can also make requests on social media.

You’ll need to include:

  • your real name and a postal or email address so we can reply to you.
  • a clear description of the information being requested.

What happens next

In most cases we will respond in writing within 20 working days of receiving a valid request, however this deadline can be extended to 40 working days where the request is complex, and a large amount of information is required.  We’ll contact you if this is the case.

We use cookies

Our website uses cookies to monitor the way you use it, helping to make your experience better. By continuing to use this site or clicking "accept cookies", you agree to our cookies. Cookie policy