Report a Noise Nuisance

Use this service to report nuisances caused by noise.

We won't take action against a one-off noise.

If loud noise happens frequently, goes on for a long time or interferes with your normal activities, you may be experiencing a noise nuisance.

We usually deal with noise complaints informally. If this is not possible, we can take formal action.

There is no set level of noise which is too loud or that will automatically result in action being taken.

Types of noise we deal with

You can report the following noise nuisances to us:

• noisy neighbours, like loud music, shouting or DIY at night
• burglar and car alarms
• animals, like barking dogs or crowing cockerels
• building sites
• pubs and clubs
• noisy equipment in a commercial property
• deliveries or waste collections at a commercial property

Types of noise we can't deal with

We can't deal with:

• everyday household noise, such as footsteps, doors closing, vacuum cleaners, washing machines (unless unreasonable), children playing, babies crying, or talking
• traffic, aircraft or railway noise
• noise from outdoor sports
• noise in the street, such as vehicles left running, shouting or car horns
• anonymous complaints
• noise if you don't know where it is coming from

If we're not able to deal with your complaint and you're regularly experience noise which is disturbing you, you should try to speak to the person that's causing it.

More information about reporting noise and how it can be dealt with is available from GOV.UK or the Citizens Advice website, including noise from road traffic, planes and trains.

Reporting a noise nuisance to us

You can make a report to the Environmental Response Team by completing our online form.

You must tell us:

• your contact details, including your address, telephone number and email address
• the address of the property you are complaining about. Without this, we can't take any action.

We are not able to investigate anonymous complaints.

Please only raise one enquiry for each noise complaint. If you report the same noise problem many times this may increase the time it takes to respond to your initial enquiry.

What happens next

Once we've received your report, we'll investigate it within 10 working days.

We may ask you to make a witness statement if we believe the noise needs us to take enforcement action.