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We are very sorry to all those affected by are delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Commissioning and procurement

Invoicing us

To send us an invoice, email it to You'll need to include:

  • your invoice - we accept PDF, Microsoft Office documents like Word or Excel or images
  • the details of the bank account you want us to pay into

To receive remittance advice, you should tell us which email address to use if you haven't already.

Our aim is to pay your invoice within 30 days of receiving it.

Visit GOV.UK for information about what you should include on your invoice, including what to include on a VAT invoice. You should include at least:

  • our address
  • an invoice number
  • quote a purchase number, if it’s necessary
  • the name of the department you’re invoicing or Council contact, if you know it

If you are not able to submit invoices or credit notes by email please send by post to:

  • Exchequer Section
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

Please do not send paper invoices if you have already submitted invoices by email.

When you'll be paid

Bank Automated Clearance System (BACS) payments will be paid into your bank account on a Friday. If you have any questions, please either email them to or alternatively call 01795 417523.

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