We are currently experiencing problems with payments for parking penalty charge notices online. You can still pay by calling the phone number on your PCN. If this affects your ability to pay within a deadline, please contact parking@swale.gov.uk
Commissioning and procurement
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Invoicing us
To send us an invoice, email it to exchequer@swale.gov.uk. You'll need to include:
- your invoice - we accept PDF, Microsoft Office documents like Word or Excel or images
- the details of the bank account you want us to pay into
To receive remittance advice, you should tell us which email address to use if you haven't already.
Our aim is to pay your invoice within 30 days of receiving it.
Visit GOV.UK for information about what you should include on your invoice, including what to include on a VAT invoice. You should include at least:
- our address
- an invoice number
- quote a purchase number, if it’s necessary
- the name of the department you’re invoicing or Council contact, if you know it
If you are not able to submit invoices or credit notes by email please send by post to:
- Exchequer Section
- Swale Borough Council
- Swale House
- East Street
- Sittingbourne
- Kent
- ME10 3HT
Please do not send paper invoices if you have already submitted invoices by email.
When you'll be paid
Bank Automated Clearance System (BACS) payments will be paid into your bank account on a Friday. If you have any questions, please either email them to exchequer@swale.gov.uk or alternatively call 01795 417523.
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