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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

Commissioning and procurement

Invoicing us

We’ll pay an invoice either by Bank Automated Clearance System (BACS) or cheque.

If your invoice is approved by 2pm on Tuesday, we’ll include it in Wednesday’s payments. BACS payments will reach your bank account by either:

  • Friday or;
  • the following working day, if Friday is a bank holiday

We'll pay your invoice within 30 days of receiving it.

If you’re receiving a refund, we’ll hold your account details on record for up to eight years so that the refund is made back into the same account it came from.

Visit GOV.UK for information about what you should include on your invoice, including what to include on a VAT invoice. You should at least:

  • our address
  • an invoice number
  • quote a purchase number, if it’s necessary
  • the name of the department you’re invoicing of Council contact, if you know it

Sending us your invoice

To invoice us, email your invoice to Alternatively, you can post your invoice to:

  • Exchequer Section
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

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