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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Food hygiene ratings and safety

Appeal a rating

Use this service if you have had a food safety inspection and you don't agree with the rating you have been given.

Before you appeal

Before you appeal a food hygiene rating, we recommend you contact the Food and Safety team to ask why you received the rating that you did. If you still don’t think that the rating is correct, you can appeal to us within 21 days of receiving your score.


To appeal a food hygiene rating, you'll need to download and complete the food hygiene rating scheme appeal form (Word 184kb). You'll need:

  • your business' name and address
  • your reason for appealing

For alternative ways to appeal a food hygiene rating, including be email, you can visit our contact us page.

Once you've completed the form, you'll need to email it to the Food and Safety Team at

What happens next

Once we've received your completed form, we may contact you for more information.

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