Contact a Swale Borough Council service

Contact another service

Other Council services, listed in alphabetical order.

Animal Licensing

The animal licensing team can help with applying for licences to board, sell or exhibit animals.

Advice about animal licensing is available elsewhere on a our website, including ways to pay if you're applying for one.

You can contact the animal licensing team by:

• email at animallicensing@swale.gov.uk
• phone by calling our customer service team on 01795 417850

Alternatively, you can write to the animal licensing team at:

Ask the Leader of the Council

You can ask the leader of the Council about the Council's policies or plans.

You can contact the Leader online.

Alternatively, you can write to the leader at:

Communications and Marketing

The communications and marketing team can help with press and website queries, or questions and comments about our residents magazine Inside Swale.

You can contact the communications team at:

• news@swale.gov.uk for press queries
• insideswale@swale.gov.uk for Inside Swale magazine.
• phone by calling our customer service team on 01795 417850

Alternatively, you can write to the communications team at:

• Communications
• Swale House
• East Street
• Sittingbourne
• Kent
• ME10 3HT

Community Safety Unit

The Community Safety Unit can help with things like reports of anti-social behaviour, problems with alley gates and abandoned horses.

You can contact the Community Safety Unit by:

• email at csu@swale.gov.uk
• phone on 01795 417850

Alternatively, you can write to the Community Safety Unit at:

Community and Partnerships

The Community and Partnerships team can help with things like member grants, welfare support, and voluntary sector.

You can contact the Community and Partnerships team by calling 01795 417850.

Alternatively, you can write to the Community and Partnerships team at:

Data Protection Officer

The data protection officer can help if you want to:

• request the data we hold about you
• make a change to your data
• remove the data we hold about you

You can contact the data protection officer by:

• email at DataProtectionOfficer@swale.gov.uk
• phone by calling our customer service team on 01795 417850

Alternatively, you can write to the data protection officer at:

Democratic Services Team

The Democratic Services Team can help you with things like speaking at a planning committee meeting or if you're interested in becoming a councillor.

You can contact the Democratic Services Team by:

• email at democraticservices@swale.gov.uk
• phone on 01795 417360

Alternatively, you can write to the Democratic Services Team at:

Engineering

The engineering team can help with things like:

• adding parking restrictions and lines to a road (not double yellow lines), including disabled parking bays
• residential parking schemes
• replacement street nameplates
• bus shelter enquiries
• coastal enquiries

You can contact the engineering team by:

• email at engineers@swale.gov.uk
• phone on 01795 417850

Alternatively, you can write to the engineering team at:

Environmental Protection Team

The environmental protection team can help with things like:

• air quality
• private water supplies
• environmental permits
• contaminated land searches

Advice on reporting noise and nuisance is available elsewhere on our website.

You can contact the environmental protection team by:

• email at csc@swale.gov.uk
• phone by calling our customer service team on 01795 417850
• writing to us

Contaminated land searches

You can pay for a contaminated land search online.

If you're calling to make a payment, you'll need:

• to quote the code 'HE'
• have the full address of the land you're searching

Writing to us

Alternatively, you can write to the environmental protection team at:

• Environmental Protection team
• Swale Borough Council
• Swale House
• East Street
• Sittingbourne
• ME10 3HT

Environmental Response Team

You can do the following online:

• report graffiti
• report fly posting
• report fly tipping
• pay a Fixed Penalty Notices
• report parking on grass verges

You can get advice on abandoned vehicles, parks and play areas, stray dogs and animal licensing and smoking in a public place, elsewhere on our website.

You can contact the environmental response team by phone by calling our customer service on 01795 417850.

Alternatively, you can write to the environmental response team at:

• Environmental Response Team
• Swale Borough Council
• Swale House
• East Street
• Sittingbourne
• ME10 3HT

Food and Safety Team

The Food and Safety Team can help with things like:

• registering, including food businesses, tattooing and cooling towers
• food hygiene inspections and courses
• export health certificates

You can contact the Food and Safety Team by:

• email at ehadmin@midkent.gov.uk
• phone by calling our customer service on 01622 602460

Alternatively, you can write to the Food and Safety Team at:

• Food and Safety Team
• Swale Borough Council
• Swale House
  East Street
  Sittingbourne
• Kent
• ME10 3HT

Hall bookings

You'll need to make provisional booking to hire King George's Pavilion.

King George's Pavilion

You can:

• make a provisional booking of King George's Pavilion online
• make a provisional booking of King George's Pavilion by emailing our Faversham office on cscfaversham@swale.gov.uk

Monitoring officer

The monitoring officer can help with things like complaints about an elected councillor.

You can:

• email monitoring@swale.gov.uk
• write to them

Writing to the monitoring officer

You can write to:

My Services

For help with your My Services account, including if you're having trouble logging in, you can contact the My Services Support team online.

Alternatively, you can call our benefits team on  01795 417555 or Council Tax on 01795  417272.

Seafront

The Seafronts team can help you with things like reporting problems with Swale's seafronts or promenades.

You can report a problem with a seafront online.

You can contact the Seafronts team by calling our customer service team on 01795 417850.

Alternatively, you can write to the Seafronts team at:

Street Naming and Numbering

The Street Naming and Numbering team can help you with things like street and property name changes and requests for historical street and property data.

You can contact the Street Naming and Numbering team by:

• email at streetnamingnumbering@midkent.gov.uk
• calling our customer service team on 01795 417850

Alternatively, you can write to the street naming and numbering team at: