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From the week beginning 16 September, some people may have changes to the day their bins are collected. For more information, read our news article.

Contact a Swale Borough Council service

Benefits

The benefits team can help you with things like:

Contact us

You can contact the benefits team online, by email or phone. If you're sending us information to do with a claim you've made, you can send it to:

  • Benefits department
  • Swale Borough Council
  • Swale House
  • East Street
  • Sittingbourne
  • Kent
  • ME10 3HT

For general enquiries about a Housing Benefit claim, you can contact the benefits team online.

Housing Benefit overpayments

For enquiries about Housing Benefit overpayments, you can contact the benefits team online.

Appeals

For Housing Benefit appeals, you'll need to contact hbappeals@swale.gov.uk.

Opening times

You can call the Benefits Team on 01795 417555.

Phone lines are available between:

  • 9am and 4pm, Monday
  • 9am and 4pm, Tuesday
  • 9am and 4pm, Wednesday
  • 9am and 4pm, Thursday
  • 9am and 1pm, Friday

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