We are currently experiencing problems with payments for parking penalty charge notices online. You can still pay by calling the phone number on your PCN. If this affects your ability to pay within a deadline, please contact parking@swale.gov.uk
Contact a Swale Borough Council service
Benefits
The benefits team can help you with things like:
- applying for Housing Benefit or Council Tax Support
- changes in your circumstances
Contact us
You can contact the benefits team online, by email or phone. If you're sending us information to do with a claim you've made, you can send it to:
- Benefits department
- Swale Borough Council
- Swale House
- East Street
- Sittingbourne
- Kent
- ME10 3HT
For general enquiries about a Housing Benefit claim, you can contact the benefits team online.
Housing Benefit overpayments
For enquiries about Housing Benefit overpayments, you can contact the benefits team online.
Appeals
For Housing Benefit appeals, you'll need to contact hbappeals@swale.gov.uk.
Opening times
You can call the Benefits Team on 01795 417555.
Phone lines are available between:
- 9am and 4pm, Monday
- 9am and 4pm, Tuesday
- 9am and 4pm, Wednesday
- 9am and 4pm, Thursday
- 9am and 1pm, Friday
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