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Due to unforeseen circumstances, we're experiencing delays to some bin collections at the moment. If your bin is due for collection, leave it out and we'll collect is as soon as possible. Please accept our apologies for any inconvenience.

Due to essential maintenance, My Services will be unavailable between 9am and 3pm on Sunday 4 June. Please accept our apologies for any inconvenience.

Exceptional Hardship and Discretionary Reduction Payments


Use this service if you’ve made an application for Exceptional Hardship or Discretional Discount payments, you’ve received our decision and you’re not satisfied with it.

To appeal, you must write to us within one calendar month of receiving our decision. You must include the reason you’re appealing.

If you’re still not satisfied with our review of your appeal, you can appeal to the Valuation Tribunal Service

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