Information about bin collections, and opening times, and out of hours services over Christmas and New Year is available in our news section.

Exceptional Hardship and Discretionary Reduction Payments

Chapters in this topic

Apply for Exceptional Hardship payments

Use this service if you’re already receiving Council Tax Support, you’re still struggling to pay your Council Tax and you:

are already taking reasonable steps to reduce any unnecessary expenses or existing debts you have
aren’t in Council Tax arrears because you didn’t tell us about a change in your circumstances
aren’t applying for help to cover a previous year’s Council Tax arrears
don’t have other assets that could be used to pay your Council Tax arrears

If you have a joint Council Tax bill, the application must be made in joint names.

If you’re self-employed or the director of a private limited company, you’ll also need to provide details of your business, including accounts.

Once you’ve made your application, we may request additional information to support it.

If your application is successful, we’ll tell you within 21 days.

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