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We are very sorry to all those affected by are delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Discretionary Housing Payments

Ask us to review a decision

Use this service if you’ve applied for Discretionary Housing Payments (DHP), you’ve received a decision and you don’t think it’s right.

If you disagree with our decision, you can ask us to look at it again.

You’ll need to contact us within one month of the date of our decision if you want us to look at our decision again.

To contact us, you can email hbappeals@swale.gov.uk. You’ll need to include the reason you disagree with our decision.

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