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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.


Rough sleeping

Rough sleeping is people sleeping, or bedded down, in the open air or in buildings or other places not designed for living in.

If you’re rough sleeping

If you’re rough sleeping call the Housing Options team on 01795 417485 to arrange an appointment for you to come in and discuss your options.

Report rough sleeping

If you’ve seen someone rough sleeping and you think they’re in immediate danger or in need of urgent medical help, call 999.

If you’ve seen someone rough sleeping and you’d like to tell someone you can contact Porchlight.

Severe Weather Emergency Protocol

The Severe Weather Emergency Protocol comes into force when there’s a forecast that temperatures will fall to 0°C or lower.

If the Severe Weather Emergency Protocol has been activated we’ll make sure that any rough sleepers are safe and in a shelter. We’ll also notify all partner agencies and put notices on the internet, as well as share this information on social media.