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We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.

Rough Sleeping

Pay your service charge

Use this service if you're receiving support from the rough sleepers’ service and you've have been placed into accommodation.

Before you get started

You can pay your service charge online. You'll need:

  • your phone number
  • your email address
  • your address, including your postcode
  • a credit or debit card
  • to select 'Rough sleeper service charge (RSI only)' from the form options

The amount you need to pay will be in the latest email from our rough sleepers team.

Alternatively, you can use a PayPoint location to make your payment. Contact our RSI team at for a letter which you can use any PayPoint location.

What happens next

Once we've received your payment, you will receive a receipt.

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