We are very sorry to all those affected by are delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.
Make a Request for Environmental Information
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Complaints
If you are unhappy with how your request has been dealt with or the response received, you should write to the Council’s Freedom of Information Officer setting out your complaint and requesting a review of your request. We will then carry out an internal review and respond within 20 working days.
- Swale House
- East Street
- Sittingbourne
- Kent
- ME10 3HT
Email: foi@swale.gov.uk
If you remain unhappy after the internal review has taken place you can complain to the Information Commissioner’s Office within three months of receiving the response to the review by writing to:
- FOI Compliance Team (complaints)
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
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