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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

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Business rate relief

Relief for businesses in hardship

If your business is experiencing financial difficulties, you may be eligible for a reduction on your business rates.

Before you get started

To make an application for hardship rate relief you’ll need to download the application for hardship rate relief (PDF 171kb). You'll need:

  • your business rates reference number
  • the address of your premises

Once you've completed your application, you'll need to email it to our business rates team at

For alternative ways to send us your application, including by post, you can visit our contact us page.

What happens next

Once we’ve received your application form we’ll assess the information you’ve provided and let you know the decision within 21 days.