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Retailer Shop Radio System - Swale Link

Report a fault

Use this service to tell us if there’s a fault with your Swale Link radio equipment.

If the Swale Link radio equipment is lost, stolen or deliberately damaged, you may need to pay to repair or replace it.

Before you get started

To tell us about a fault with your Swale Link radio equipment, email You’ll need to include:

  • business name
  • number of radios held
  • number of radios faulty
  • description of fault

What happens next

Once you’ve reported a problem with your radio equipment, we’ll review description of fault.

Equipment will either be replaced or the customer may be charged for damage

We’ll respond to you report within 2 to 3 working days.