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Following the government's announcement on Monday 4 January 2021, you must follow national lockdown guidelines. For more information, visit GOV.UK. For information about changes to our services, visit our coronavirus section.

My Services

Landlords

Use this service if you’re a landlord, your tenant is claiming Housing Benefit, and you want to see what information we have about them, including things like:

  • how much Housing Benefit they receive
  • how much Housing Benefit we’ve paid
  • when the their next Housing Benefit payment is due
  • any letters we’ve sent

You may need to allow My Services to access your tenant’s information by adding the landlord service to your My Services account.

If you’ve already added the landlord service to your My Services account, you’ll need to login to see information about your tenant.

Adding the landlord service

To add the landlord service to your My Services account, you’ll need to click ‘Add Service’ on the My Services dashboard after you’ve logged in.

To add the landlord service to your My Services account, you’ll be asked:

  • for your creditor reference number
  • to answer some additional questions to confirm your identity
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